Widerrufsrecht
RETURN & REFUND POLICY
Last Updated: September 3, 2026
Thank you for shopping at autrox.shop, operated by wonlearning. We want to provide our customers with a clear and straightforward return and refund process. This Return & Refund Policy explains the conditions and procedures for returns, cancellations, damaged or incorrect items, return shipping costs, and refunds.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return under our voluntary 30-day return policy, the item must:
- Be in the same condition in which you received it;
- Be new, unused, unworn, and undamaged;
- Include all original tags, accessories, manuals, and components, where applicable;
- Be returned in its original packaging; and
- Be accompanied by a receipt, order confirmation, or other valid proof of purchase.
Returns that do not meet these conditions may not be accepted.
2. HOW TO REQUEST A RETURN
To request a return, please contact us at:
Email: cynthiabrown199198@gmail.com
Please include:
- Your full name;
- Your order number;
- The item you wish to return;
- The reason for the return; and
- Photos or videos where relevant, especially for damaged, defective, or incorrect items.
Please do not return any product before contacting us and receiving return instructions.
Approved returns must be sent to:
wonlearning
C/O Wonlearning
Nellikevej 18
3300 Frederiksværk
Denmark
Items sent back without first requesting a return may not be accepted.
3. RETURN SHIPPING COSTS
For returns of non-defective products under our voluntary 30-day return policy, the customer is responsible for the direct cost of return shipping.
This includes returns where the customer:
- Changes their mind;
- No longer wants the product;
- Orders the wrong item; or
- Returns an otherwise correctly supplied and non-defective product.
If you receive a product that is:
- Defective;
- Damaged;
- Incorrect; or
- Materially different from what you ordered,
please contact us before returning the product.
Where the return results from our error or a qualifying product issue, we will provide appropriate return instructions and will cover reasonable return shipping costs where applicable.
4. NO RESTOCKING FEE
We do not charge a restocking fee for approved returns.
Restocking Fee: €0.00
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If your item is damaged, defective, or incorrect, contact us as soon as possible at:
Please provide:
- Your order number;
- A description of the issue; and
- Clear photos or videos showing the problem.
After reviewing the issue, we will provide an appropriate solution in accordance with applicable consumer law.
This may include a replacement, return, or refund depending on the circumstances.
6. NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including:
- Perishable goods;
- Custom-made or personalized products;
- Personal care or hygiene products that have been opened or used;
- Hazardous materials;
- Flammable liquids or gases;
- Gift cards; and
- Other products that cannot legally or safely be returned.
These exclusions do not restrict any mandatory consumer rights available under applicable law.
If you are unsure whether a product is eligible for return, please contact us before sending it back.
7. SALE AND CLEARANCE ITEMS
Unless otherwise required by applicable law, certain clearance or final-sale products may not be eligible for return under our voluntary 30-day return policy if this restriction was clearly disclosed before purchase.
Mandatory statutory consumer rights remain unaffected.
8. EXCHANGES
We do not offer direct exchanges.
The fastest way to receive a different product is to return the original eligible item in accordance with this policy and place a new order separately.
If you received a defective, damaged, or incorrect item, please contact us first so that we can review the issue before you place another order.
9. EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
Consumers in Austria and other European Union countries may have a statutory right to withdraw from qualifying distance purchases within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
To exercise your right of withdrawal, you must clearly notify us within the applicable 14-day period.
Contact us at:
Email: cynthiabrown199198@gmail.com
After notifying us of your withdrawal, the goods must be returned within the period required by applicable law.
You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning.
Where the goods have been handled beyond what is reasonably necessary, we may be entitled to reduce the refund to reflect any loss in value where permitted by law.
Unless otherwise required by law, the customer is responsible for the direct cost of returning goods under a standard withdrawal request.
If the product is defective, damaged, incorrect, or misdescribed, different rules may apply and reasonable return shipping costs may be covered by us.
Our voluntary 30-day return policy does not limit or replace any mandatory statutory consumer rights.
10. ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible at:
Because we process orders quickly, cancellation may not be possible after fulfillment or shipment has started.
If the order has already been shipped, you may still request a return after receiving it in accordance with this policy and applicable consumer rights.
11. SHIPPING INFORMATION
We currently offer free standard shipping to Austria.
Our standard delivery terms are:
- Shipping Destination: Austria
- Order Processing Time: 0 business days
- Estimated Delivery Time: 3–7 business days
- Standard Shipping Fee: Free (€0.00)
Orders are generally processed on the same business day when operationally possible.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, transport disruptions, customs procedures where applicable, or incorrect delivery information provided by the customer.
12. REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 days.
Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account after we have issued it.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:
13. ORIGINAL SHIPPING CHARGES
Our standard shipping to Austria is currently free.
Therefore, there is normally no standard outbound shipping charge to deduct from an approved refund.
If optional premium, expedited, or additional delivery services are offered and separately purchased, those charges may be treated separately where permitted by applicable law.
14. REFUND METHOD
Approved refunds are generally returned to the same payment method used for the original purchase.
If this is not technically possible, we will contact you regarding an appropriate alternative refund method.
15. RETURN RESPONSIBILITY SUMMARY
For clarity:
Defective, damaged, incorrect, or misdescribed products:
Reasonable return shipping costs are covered by us where applicable.
Non-defective returns / change-of-mind returns:
The customer is responsible for return shipping costs.
Restocking Fee:
None (€0.00)
Return Method:
By mail
Return Window:
30 days after receiving the order
Product Condition:
New and unused
Exchange:
Direct exchanges are not offered
Refund Processing Time:
Within 10 days after approval
16. CONTACT INFORMATION
If you have any questions regarding returns, refunds, cancellations, damaged products, shipping, or this policy, please contact us:
Store / Trade Name: autrox.shop
Legal Business Name: wonlearning
Responsible Person: Bettina Olsson Pedersen
CVR Number: 35548459
Business Address: C/O Wonlearning, Nellikevej 18, 3300 Frederiksværk, Denmark
Email: cynthiabrown199198@gmail.com
Primary Sales Market: Austria